Privacy Policy

Last updated: November 2025

1. Introduction

SolarCostCalc ("we", "our", "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our solar calculator service.

We are the data controller for the personal information we process, unless otherwise stated.

2. Information We Collect

Personal Information You Provide

When you use our solar calculator and request quotes, we collect:

  • Contact Details: Name, email address, phone number
  • Property Information: Postcode, property type, number of bedrooms
  • Energy Usage: Monthly electricity bill amount
  • Installation Details: Roof direction, roof shading, preferred contact time, additional notes

Information We Don't Collect

We do not use cookies, analytics, or tracking technologies. We do not collect:

  • IP addresses
  • Browser information
  • Device identifiers
  • Browsing behavior or tracking data

3. How We Use Your Information

We use your personal data for the following purposes:

  • Service Provision: To calculate your solar savings estimate and system recommendations
  • Quote Fulfillment: To connect you with trusted solar panel installers who can provide quotes
  • Communication: To respond to your inquiries and provide customer support
  • Legal Compliance: To comply with legal obligations and protect our rights

Legal Basis: We process your data based on:

  • Consent: You explicitly consent when submitting the form
  • Legitimate Interest: Providing the service you requested

4. Data Sharing

We share your information only in the following circumstances:

Solar Panel Installers

When you submit a quote request, we share your contact details and property information with up to 3 trusted, MCS-certified solar panel installers in your area so they can provide you with personalized quotes.

Service Providers

We may share data with third-party service providers who help us operate our service (e.g., hosting providers, email services). These providers are contractually obligated to protect your data and use it only for specified purposes.

Legal Requirements

We may disclose your information if required by law or to protect our rights, safety, or property.

We do not:

  • Sell your personal data to third parties
  • Share your data for marketing purposes without explicit consent
  • Transfer data outside the UK/EEA without appropriate safeguards

5. Data Retention

We retain your personal data only as long as necessary:

  • Active Leads: Up to 12 months from submission
  • Completed Quotes: 24 months for customer service purposes
  • Legal Requirements: Longer if required by law

After this period, we securely delete or anonymize your data.

6. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data ("right to be forgotten")
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us at: privacy@solarcostcalc.com

We will respond to your request within 30 days.

7. Data Security

We implement appropriate technical and organizational measures to protect your data:

  • Encrypted data transmission (HTTPS/SSL)
  • Secure server infrastructure
  • Access controls and authentication
  • Regular security assessments

While we take reasonable precautions, no method of transmission over the Internet is 100% secure.

8. Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

11. Complaints

If you're not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):